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Help me Fix

New Engineer course - Welcome to Help me Fix (HMF001)


Description
A course for new Help me Fix engineers to learn what the service is about, how to use the HMF Engineer App and triage calls effectively and how to download and install Help me Fix including a tour around the profile and the availability screen.
Content
  • An introduction to the Help me Fix Engineer course
  • How does Help me Fix work for the tenants of housing providers?
  • How to install HMF Engineer and configure permissions
  • How to navigate HMF Engineer and set availability
  • How to navigate the call environment in HMF Engineer with a user
  • How to complete the Help me Fix call report
  • New HMF Engineer features October 2022
  • What you need to know about being a Help me Fix engineer.
  • How to add a chat and an additional report in Help me Fix
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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